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Ireland's Virgin Media fined over regulatory breach

Xinhua, September 23, 2016 Adjust font size:

The Virgin Media Ireland Limited, a broadband network company, has been fined 255,000 euros (287,000 U.S. dollars) for failing to provide some customers with a contract in a durable form, the government said on Thursday.

This is in contravention of the country's Consumer Information Regulations 2013, according to the Commission for Communications Regulation (ComReg).

ComReg is Ireland's statutory body responsible for the regulation of the electronic communications sector.

ComReg said it has imposed this penalty in the form of Fixed Payment Notices (FPNs) under Section 85 of the country's Consumer Protection Act 2007.

Meanwhile, Virgin Media Ireland said it has accepted that it breached the Consumer Information Regulations 2013 and has committed to pay the penalty in full.

ComReg investigated Virgin Media Ireland as a result of complaints from its Virgin customers who said they did not receive contracts from the company in durable form.

This made it difficult for the affected customers to recognize and see exactly what they were being charged for by the company, according to ComReg.

This is the first time that ComReg has imposed FPNs. ComReg has the power to issue FPNs under the Consumer Protection Act 2007 for breaches of the Consumer Information Regulations 2013. Endit