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Lao gov't launches hotline to hear citizens' concerns

Xinhua, November 15, 2016 Adjust font size:

Lao government Monday launched the hotline number 1516 to connect with the public in a move that will enable ordinary people to provide recommendations regarding government performance.

Lao Prime Minister's Office issued a notice Monday informing the public about the hotline, saying it was done following the advice of Prime Minister Thongloun Sisoulith.

Observers welcomed the move, but stressed it is equally important to ensure the issues people raise are taken seriously and addressed in a timely and efficient manner, Lao state-run online newspaper Vientiane Times reported Monday.

Lao Prime Minister's Office said the hotline welcomes members of the public to comment on the government's performance.

Several Lao state bodies currently operate hotlines, encouraging citizens to raise issues or concerns and seek explanations and solutions from the relevant bodies. Years ago, Lao National Assembly (NA) launched its own hotline (156), which operates during ordinary sessions twice a year. The hotline has received upwards of 1,000 calls during debate sessions, following which the Assembly invites the agencies responsible to clarify issues raised by the callers.

Ms. Khemmani, Lao Minister for Industry and Commerce, recently told the NA that on June 7, 2016, the ministry also set up a hotline (1510) to enable members of the public to inform them about trade-related issues. Since opening the hotline in June, at least 62 calls have been made informing the ministry about problems ranging from the sale of out-of-date foods, unreasonably high electricity bills, public transport scams, and internet problems.

In addition, on August 26, 2016, Lao Ministry of Public Security opened its own hotline (1191) as part of the Police Command Center Project to enable members of the public to inform police about crimes and other social issues, thereby easing the process of investigation and more efficiently addressing security issues. Endit