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British firm to compensate passengers if trains delayed by 15 minutes

Xinhua, October 14, 2016 Adjust font size:

Rail passengers in Britain will be able to receive some of their ticket money back in compensation if their trains are more than just 15 minutes late, the government's Department for Transport (DfT) said Thursday.

The DfT said its "Delay Repay 15" scheme will be introduced within months on trains running into London on Govia Thameslink Railway services. The scheme will then be rolled out across Britain.

Govia is Britain's busiest rail operator, currently providing around 35 percent of all passenger journeys. The joint venture company runs three major rail franchises providing trains into London stations.

DfT said passengers will be able to claim 25 percent of the cost of the single fare for delays between 15 and 29 minutes, with passengers able to apply for compensation through the train operating company.

Transport Secretary Chris Grayling said: "Delay Repay 15 is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation."

"Together with the Consumer Rights Act, this policy shows we are making sure they receive due compensation for poor service," he added.

Currently, a compensation scheme is in use by the majority of rail operators in Britain for longer delays, with passengers having the cost of their tickets returned if their trains are an hour or more delayed. Endit