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Malta takes lead in eGov't services in Europe

Xinhua, October 4, 2016 Adjust font size:

Malta was confirmed the leader in the delivery and performance of eGovernment services in Europe, according to the eGovernment Benchmark Report 2016 issued on Monday.

The benchmarking study carried out by Capgemini, Sogeti, IDC, and the Politecnico di Milano measured four top-level indicators and compared the performance of eGovernment services between the participating countries, including 28 European Union member states and Iceland, Norway, Serbia, Switzerland, Turkey and Montenegro.

The study found that online public services were becoming increasingly accessible across Europe, with 81 percent being now available online.

The eGovernment report measured four different indicators in determining how governments performed when it's providing eGovernment services, namely user centricity, transparency, cross border services, and key technological enablers.

According to the report, Malta is the only country in Europe where all public services are available online, and the transparency top-level indicator also shows that Malta is the top performer.

Malta also ranked first in the indicator, cross border mobility, which assesses governments for their ability to provide businesses and citizens seamless access to online public services when away from their home country. Malta got an overall score of 89 percent, 34 percentage points more than the EU average.

The fourth and final indicator assesses the availability of key enablers such as Single Sign On and eID functionalities. The EU average score in this indicator is 55 percent,Malta achieved an overall score of 98 percent. Enditem