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Singapore's overall satisfaction with public transport hit record high in 2015

Xinhua, March 9, 2016 Adjust font size:

The overall satisfaction with public transport in Singapore hit a record high of 91.8 percent in 2015, according to the annual Public Transport Customer Satisfaction Survey (PTCSS) issued by the Land Transport Authority on Wednesday.

Satisfaction levels continued to inch up and recorded a slight 0.5 percent improvement to 91.8 percent last year from 91.3 percent in 2014, the survey showed. Satisfaction with bus services improved for the third consecutive year, with satisfaction levels increasing slightly to 90.7 percent. The most significant improvements were in wait time and bus reliability, which saw an increase of 10.6 percent and 5.4 percent, respectively.

About six out of 10 commuters in Singapore choose public transport to work, according to the latest General Household Survey released on the same day.

The improved results were likely due to the buses that have been injected into the public bus network as part of the Bus Service Enhancement Program (BSEP), which have been used to bolster existing services and introduce new services to improve connectivity, LTA explained.

Satisfaction with MRT services also registered improvements, likely due to the addition of new trains to the North East Line and Circle Line in 2015, which improved train frequencies and shortened wait times.

"Sleeper replacement works on the North-South Line were completed in end-April 2015 and speed restrictions were lifted subsequently, giving commuters a smoother and faster journey," it said. Enditem