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Early check-in made easy for passengers at Singapore Changi Airport

Xinhua, March 9, 2016 Adjust font size:

More passengers departing from Singapore can enjoy early check-in with a range of airlines at Changi Airport, said the airport on Wednesday.

Since the start of the year, common early check-in counters have been set up at certain rows at Terminals 1 and 2 to facilitate early check-in, the airport said, adding that these counters and the lounge are open from 6.00 a.mn to midnight daily, with check-in available from 12 or 24 hours before the flight's scheduled time of departure (STD), depending on the airline.

Usually, passengers can only start check-in about two to three hours before departure time. The 23 airlines which offer such services at the common counters serve more than 3.7 million passengers a year, or 13 percent of passengers departing from Changi Airport.

Besides the airlines served at the common counters, another 25 airlines separately offer an early check-in service at their own counters. Including these, early check-in of at least four hours before STD is presently available to more than 80 percent of departing passengers, according to Changi Airport Group (CAG).

"The provision of early check-in options will benefit passengers, especially visitors to Singapore who may have to check-out of their hotel rooms hours before their flight. Earlier entry into the transit areas also means more time for passengers to enjoy Changi's award-winning facilities. It allows for a more relaxing departure experience as there will be no need for passengers to rush," the group said.

Based on a CAG survey, it is estimated that each year, for various reasons, more than 10,000 passengers fail to check in for their flights at Changi. Therefore, early check-in may help reduce such figure and boost operational efficiency and productivity.

"Early check-in smoothens the flow of passengers beyond the peak period, which starts at about two hours before STD. Reducing the peak load shortens queues and lessens the stress on the check-in team. Overall, there is a better travel experience for passengers. At the same time, it allows for more optimal utilization of check-in resources, resulting in capacity and productivity gains," said Albert Lim, vice president for Passenger Experience at CAG. Endit