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Namibian gov't to gauge service delivery through public survey

Xinhua, April 25, 2017 Adjust font size:

Namibia's Office of the Prime Minister (OPM) has authorized a Citizen Satisfaction Survey expected to start later this month.

OPM Public Relations officer, Saima Shaanika said the purpose of the Survey is to gauge public perception on services delivered by the Government.

"Under the Harambee Prosperity Plan it is envisaged that the Annual Citizen Satisfaction Surveys will be carried out in the public sector to measure among others, turn-around times and accessibility," she said.

According to her, to achieve this outcome, the Office of the Prime Minister has developed a Citizen Satisfaction Survey tool and ensures that the survey is independently administered and analyzed on an annual basis.

"The ultimate results of the survey will be analyzed and remedial measures implemented in subsequent years and the survey result will be made public," she added.

Shaanika said the 2017 Survey will draw a national representative sample from 14 regions and 3,740 households are expected to be visited with estimated 18,700 questionnaires to be completed. Endit