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Kenyan mobile firm restores services after network hitch

Xinhua, April 24, 2017 Adjust font size:

Kenyan moblie operator Safaricom restored communication services late Monday after a network outage affected millions of its subscribers across the East African nation.

Safaricom CEO Bob Collymore said the firm's engineers identified the root cause of the outage, which was a failure on both core network as well as redundancy options.

"Our team worked as quickly as possible to resolve the issue and invoked our Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30 pm," Collymore said in a statement issued in Nairobi.

The mobile operator, which has more than 27 million subscribers, experienced a system outage from 09:40 am, affecting a number of core services on its network.

The outage affected voice, data, SMS, M-Pesa and enterprise services. At present, most voice, data, SMS, M-Pesa and enterprise services are available.

"We wish to assure our customers that their balances and the integrity of our system are intact," the statement said. "We apologise for all inconveniences caused."

Many Kenyans complained about the service outage, especially at a time when the country is preparing to hold its general elections on Aug. 8. Endit