Beijingers' degree of satisfaction with banking services has been found much lower than the national average, the Beijing Times quoted a latest survey released on Tuesday as saying.

Of 1,300 consumers surveyed in Beijing, about 70 percent people say they are dissatisfied because they are fed up with the long queues they often have to wait just to enjoy a few minute yet not fully satisfying banking services.

While over 48 percent people of Beijing think that charging cardholders annual fees for prepaid debit cards is unreasonable. And half of the surveyed people also do not think charging management fees for small accounts reasonable at all.

Moreover, some 80 percent of the interviewees expect banks to have toilets on their premises. Common complaints also included limited locations, broken ATMs, and unnecessarily complicated procedures, the report said.

The survey, which was jointly conducted by the Beijing Consumers' Association and the Beijing Association for Quality Supervision and Management, covered 15 banks, including the Industrial and Commercial Bank of China (ICBC), China Construction Bank (CCB) and China Everbright Bank.

(CRIENGLISH.com November 26, 2008)